Column Customer Support
Now Offers Customizable Packages

Customer Support

Column’s Customer Support offers direct access to experienced support analysts and extensive technical resources to help maximize the benefits of your technology. Our analysts are trained and certified to help address your most pressing support issues. We provide around the clock support, with centers in the Americas, EMEA, and Asia to minimize downtime and quickly resolve performance issues.

Column Technologies’ Customer Support offers

Internet, e-mail, telephone or live chat access to easily submit tickets and request updates

Globally-distributed, solution-accredited support analysts to reduce resolution times

Laboratory environments equipped with a broad range of solutions and technologies to test resolutions

Standard and ad hoc reports to help optimize performance

Multi-lingual support analysts

A deep commitment to continually developing and improving support products and services

An integrated maintenance and support approach with flexible, scalable service options

888-500-7840

 

Column Customer Support Now Offers Customizable Packages

Column’s Customer Support bundled packages offer essential coverage and expanded coverage with each addition. Our Managed Services packages is the most comprehensive coverage available, providing administrators and developers working as an extension of your IT team.

Fast Track

Support

Maintenance

 

 

 

 

 

 

 

 

 

 

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Continuous

Fast Track Support

Maintenance

After-Hours Critical Issues

 

 

 

 

 

 

 

 

 

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Support+

Continuous Support

Maintenance

After-Hours Critical Issues

Application Monitoring

 

 

 

 

 

 

 

 

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Premium

Support+

Maintenance

After-Hours Critical Issues

Application Monitoring

Assigned Analyst

Scheduled Reviews

 

 

 

 

 

 

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Managed Services

Premium Support

Maintenance

After-Hours Critical Issues

Application Monitoring

Assigned Analyst

Scheduled Reviews

Automatic Reporting

Remote Administrator

Development Hours

Performance Testing

Annual Health Check

 

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Customized Support Packages

Column takes a unique approach to supply the highest level of support to meet your organization’s needs. We start you out with the essential support and maintenance you need, and then you add up to three a la carte options that best meet your support goals.

Learn more about how we can help address security challenges in your organization.

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